Question 1

Are you Sydney-only?

Accepted Answer

We are based in the Sydney CBD and work with organisations across Australia. Delivery is a mix of on-site workshops and remote execution, depending on your needs.

Question 2

Which systems do you integrate with?

Accepted Answer

Common anchors include HubSpot, Zoho, Salesforce-style CRMs, Xero/MYOB class finance tools, Google Workspace / Microsoft 365, ticketing and chat tools, WhatsApp/SMS/email providers, Monday/Asana/Notion, and bespoke line-of-business databases. We pick integration patterns based on your existing licences, APIs, and compliance profile.

Question 3

Can you work alongside our internal team?

Accepted Answer

Yes. We routinely work with owners, operations, finance, and IT — shared checkpoints, documented assumptions, and handover packs so you are not dependent on a single vendor brain.

Question 4

How is this different from a cheap "AI chatbot"?

Accepted Answer

Low-cost chatbots are often thin wrappers with little integration, weak guardrails, and no accountability for your P&L. Our engagement tiers target measured pilots: named workflows, CRM or finance touchpoints, logging, human review where risk demands it, and acceptance tests you sign off. Compare risk transfer and outcomes, not sticker price alone — your proposal spells this out after discovery.

Question 5

How do you handle accuracy, privacy, and compliance?

Accepted Answer

We default to human-in-the-loop patterns for high-risk decisions, role-based access, audit trails, and data minimisation. Regulated sectors (health, finance, government) get explicit governance items in scope — not bolted on at the end.

Question 6

Do you still build websites or only AI?

Accepted Answer

This microsite emphasises operational Data & AI. Yarli Data still delivers web products where they unlock the workflow (forms, portals, customer-facing surfaces). If your primary need is a marketing site, say so in enquiry — we will route you to the right programme.

Question 7

How are projects scoped and priced?

Accepted Answer

We start with a short discovery, then propose either a fixed-scope pilot (clear acceptance tests) or a time-and-materials slice with a not-to-exceed guardrail. Retainers are quoted once we know monitoring cadence and stack complexity.

Question 8

Do you train our team on the new workflows?

Accepted Answer

Yes. Enablement is part of adoption: playbooks for edge cases, how to override the automation safely, and short sessions for frontline staff — not just a technical handover to IT.

Question 9

How do we get started?

Accepted Answer

Email info@yarli.com.au or use the contact form. A short intro call helps us understand priorities, constraints, and timelines before we suggest next steps.

Question 10

How long does a typical pilot take?

Accepted Answer

Depends on integrations and data readiness. Many Diagnostic & Pilot Sprint engagements land in 2–4 weeks once system access is sorted; Revenue & Ops Intelligence Build commonly 3–6 weeks; Workflow & Orchestration Program and Tier 4 programmes run longer with phased milestones. Dates are fixed in your proposal at kick-off.

Question 11

We already have Zapier / make.com — can you help?

Accepted Answer

Yes. Low-code tools are a great start until logic sprawls, errors are hard to trace, or you need governed AI on top of the data they move. We audit what exists, harden critical paths, and propose either incremental fixes or a structured replatform — commercial minimum depends on what we find.

Question 12

How do the Diagnostic & Pilot, Revenue & ops intelligence, and Workflow programme tiers differ?

Accepted Answer

Diagnostic & Pilot Sprint — one high-friction workflow (often internal knowledge or document handling), mapped state, 1–2 integrations, playbooks, 30–45 day hypercare; typical band $4,800–$6,000 AUD ex GST (entry from $4,800). Revenue & Ops Intelligence Build — CRM intelligence plus quote/ticket lanes and reporting; typical band $9,500–$12,000 (entry from $9,500). Workflow & Orchestration Program — multi-system programmes with KPI-led dashboards and change management; typical band $18,000–$24,000 (entry from $18,000). ERP & custom decision-support AI — typically from $35,000 AUD ex GST (many $35k–$50k+). Full detail on the Work page.

FAQ

Frequently asked questions